As a Principal, I do tend to spend a fair bit of my time responding to other people’s questions, concerns, ideas and initiatives. In these situations, as the person is speaking to me, I often find myself thinking about how I am going to solve their issue, what statement I am going to make which will ‘fix’ the problem/issue/dilemma they are presenting, what words of wisdom I could provide to support the other person. In other words, I focus more on making statements than asking questions. In doing so, I acknowledge, perhaps I am not listening as intently as I should be.